[Resolved]  Samsung / Plasma Tv — 4 INCH WHITE HORIZONTAL BAND

IN THE BEGINNING WHEN I FIRST MADE COMPLAINT ON 28-JAN-09, THERE WAS A 4 INCH WHITE HORIZONTAL BAND IN THE CENTER AND ONE 2 INCH BLACK VERTICAL LINE AT THE LEFT EDGE. THE TECHNICIAN CAME PROMPTLY TO CHECK AND RECTIFY THE PROBLEM BUT HE RECOMMENDED TO REPLACE THE FRONT PANEL WHICH WOULD COST 40, 000 RS.

NOW THE FULL SCREEN HAS BECOME BLANK.

I BOUGHT THIS 42-INCH PLASMA TV, MODEL NO. PS-42S5HX ON 7TH JUNE 2006 FOR WHICH I HAD PAID 1.42 LAC BY CHEQUE.

WHEN I WENT TO BUY THIS TV I WAS TOLD AND AS CLAIMED BY SAMSUNG THE SCREEN LIFE IS ABOUT 40, 000 HRS TO 60, 000 HRS. MY TV RAN AT THE MOST 10, 000 HRS AS I WAS USING IT VERY SPARSELY.

MY REQUEST IS TO KINDLY SEND YOUR BEST TECHNICIAN AND ASSESS THE PROBLEM AND IF REQUIRED CHANGE THE FRONT PANEL ON YOUR ACCOUNT SINCE IT HAS NOT LASTED EVEN 10, 000 HRS. YOU ALSO MUST HAVE REALISED THAT PROBLEM IS NOT WITH THIS KIND OF MODEL BUT WITH THIS PARTICULAR UNIT WHICH I HAVE GOT.

PLS LET ME KNOW YOUR RESPONSE ASAP.

DEEPAK