Samsung Printer — onsite warranty .. printer not repaired

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www.jazzelinnguitars.com

SAMSUNG’s ONSITE WARRANTY... i wonder if its of any use.. Its been more than 3 weeks, and I am running to market to get printouts even after having a samsung laser printer copier scanner at home. I have called them at least 10 times, sent several emails. No one arrives from samsung to repair it even after getting a ticket assisnged to arrange for someone's visit to check printer and repair/replace, as the paper is not feeding and no printouts. Samsung's inefficient customer care made me call them again and again and once I got to speak to a technician (else everytime they gave excuse that all techies are busy, u will get a call back).. I am not sure what to do with this machine now as samsung doesn't seem to honour warranty. s/n: Z6zzb8kc6e01v1 model: SCX-3401 date of purchase 16 nov 2012