[Resolved]  Samsung Printer Scx 4521f — replacement of printer

To,

The Samsung Printers Limited,


Sub- Replacement of the Samsung Printer.
Ref- Complaint No [protected]
Model No WT21MFF


I am an advocate practicing at Bangalore. I have purchased a Samsung Printer SCX 4521 F. The said printer became out of order and if a print command is given entire printed page becomes dark black.

Immediately in the month of May 20th itself I have lodged a complaint with your customer care executive, however there was no progress at all.

Thereafter I have contacted your customer care service centre several times. On[protected] I have lodged the serious complaint. My telephone bill clearly reflects the details of the contact with your customer care.

I have been reminding you from my telephone calls however always I receive bluffing saying that it will be done immediately. In the third week of May a service engineer visited and he checked the printer however it did not work, thereafter he had come on next day however though he has changes its mother board it did not work. He left saying that one more part has to be changed. Thereafter there was no news from you.

Thereafter I have been reminding you almost everyday requesting you to repair or replace the printer however there is no positive response from you.

I am a practicing advocate every day I need to take printouts urgently and to submit to the Hon'ble Court. My works are emergency in nature and I am depending only on one Printer. The negligence and deficiency of service has caused me to suffer irreparable loss and injury. I am really annoyed by your conduct and I had to waste lot of time and energy persuing about the complaint. This treatment was not expected from Samsung Company. I have suffered huge loss.

I request you to replace the Printer immediately or else I have to initiate suitable action against you before the consumer court.



M VINOD KUMAR
ADVOCATE