[Resolved]  Samsung — Not working properly

Address:

Pune, Maharashtra

I am enclosing a giving details of copy of compalint . Inspite of continous folloow up I am very sorry to note that no congnizance has been taken by support system

hence this public compalint
Dear Sir ,

I have purchased a Samsung Metro TV from Connexions Pune .

I am a senior citizen and I wanted that I should have some good
features and I was advised by the dealer that I should purchase this
one . The details are

Samsung S19 Aooooo1EDO793F /
Connexions invoice no . c 18061 dt 29th October 2010

I got the box which mentions : Samsung Metro TV.

I have found following defects :

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The mobile is not user-friendly
It requires lot of modifications ; e.g. if I get one number
engaged of certain person I cannot go to his other number very
easily . I have to repeat the phone book number etc.
The tone clarity is very embarrassing and I do not get clear
tones of persons calling me .
Further some games are always given free ; but it is charged for
both TV and games . this is ridiculous .
I have also seen that the above model does not figure in your
products range .

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Finally I request you to go in these details and let me know whether
there is any remedy .

Kindly note that I am a visiting faculty to a number of management
institutes for Customer Relationship Management and hence I
request you to kindly look into the matter and whether I can get a
replacement.

Thanks and regards ,

Prakash Misal
[protected]