[Resolved]  Samsung - Refregierator - 18nfr / Xtl - 180 Ltrs — Non availability of parts

I have purchased Samsung Referigerator in 2002.Its in a good working condition.Unfortunately the bottel rack( fiber made) has broken.
From last 3 months I am approaching them to replace it.My complaint # to the customer care is " [protected]". They are saying that this Model has dropped so the parts are not available.

Please advise me what should I do .My referigerator is working absoultely fine -Just because of "Bottel Racks" I can use that option.

Regards
Vinita
[protected]