Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung — Samsung 180 ltrs Refrigerator
I had a problem with my freezer for which the samsung customer care has promisd to replace the part in 2 working days.As the problem was from my side, I agreed to pay the service amount. Samsung service persons have taken 17 days to replace the part. They have given the service to Matrix company who replaces the parts. The service company was very arrogant and harsh, they donot care abou the customer. When I have tried to communicate the same with samsung customer care, They didnt even care to listen, instead they disconnected the call.I faced this for around 10 times. Can any one suggest me what should I do.Samsung Customer care people are very irresponsible. I would never go a any product in samsung.