[Resolved]  Samsung Refrigerator 250 Ltr. — Over charging for spare parts

Dear Sir,

We are using 250 litres capacity Samsung Refrigerator (Model R25) since August 2000 without any problem. The performance of the product had been quite good. However, due to normal wear and tear for long usage, the vegetable basket and the side racks i. e. the bottle guards have cracked and required replacement. Since the spare parts are not available in the open market, I registered a request for supply of these spares with M/s. Samsung India Electronic Pvt. Ltd., D-194, Okhla Phase-I, New Delhi - 110020, Phone:[protected], on 08.05.2008 (complaint no. [protected]). I was advised by Mr. V. K. Khatri to collect the spares any day after 13.05.2008 on payment of Rs. 215/- for the vegetable basket and Rs. 100/-for the bottle guard i.e. the rates as per the price list of samsung. I deputed my representative for the purspose on 14.05.2008 after confirming the availability of the spares and the price as quoted earlier. This was confirmed by one Mr. Dheeraj. But actually they have charged me Rs. 437/- as against Rs. 215/- (the list price / the quoted / confirmed price) for the vegetable basket (receipt book no. 1864 CR No. 91675, dt. 14.05.2008). They have charged me more than double of the list price for this spare part and whereas they have charged Rs. 100 only for the bottle guard, i. e. as per the list price as well as the price quoted / confirmed by the service centre. Obviously they have overcharged me for the vegetable basket. You will agree that this kind of service / behaviour on the part of your service centre is derogatory for samsung which is famous world over.

You are requested to look into the matter and take appropriate action under intimation to me.



Regards,


Pawan Kumar
M: [protected]