Samsung Refrigerator 358rlts — Fridge not working,No defrosting

Gaurav Tikku

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I purchased 358 ltrs fromCroma Belapur on11.04.2010.Since we purchased same it is not working properly.It does not Defrost.Its cooling stops.They sent Technician who said "dont keep doors open".We have one more fridge kept in the same room.No body keeps the door open.
Worst part is inspite of repeated no body registers the complaint.
I have looked in to their web site,their is no provison for contact /or complaint.
It seems company intention is not fair.
Otherwise least a reputed company does is a method for customer grievences!

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Comments

re4clay

from Kolkata, West Bengal

i had a problem with my samsung fridge with the freezer at the bottom...after problems in the first 3 yrs they finally decided they cudnt repair it n offered me a refund after cutting more than 1/3 depreciation! i had to spend double the money i got back from them to buy an unscheduled new fridge...it is the pits!! now my 2 yr old samsung washing machine's pcb has burnt n they dont have spares. they r asking for the original bill n saying it might take 2 weeks to get the part if i'm lucky, otherwise they will offer a refund with depreciation...AGAIN!!! I'm, FED UP!!!