| Address: | Bangalore, Karnataka |
My Frost Free refrigerator stopped working after BESCOM supplied 440V to our house. I called Samsung Service center on Nov 16, 2010 to request for service. I was told that someone would positively visit my house by 8:30 PM that day itself. However, after several calls and reminders, a service engineer came on 17th at 4PM, looked at the problem and diagnosed that the PCB had to be replaced. He assured that someone from Samsung would let me know by early next day about the availability of spares and the time it would take to do the service.
Even on Nov 20th, after several calls (each call is typically 10 to 15 minutes given that all their customer care representatives are busy with other customers) i do not have a clear picture on when my refrigerator would be serviced.
Everytime i speak to them they would have the refrain of 'someone would certainly contact you within 1 hour.' And invariably even after 1 day there would not be any communication from them.
When i asked one of the managers that since only the compressor is within warranty and the rest of the refrigerator is out of warranty period, could i avail the services of a third-party, the reply i got was that i could not as it would invalidate the warranty on the compressor! Samsung is holding me for ransom by their poor customer care policies and lack of responsiveness.
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