Samsung Refrigerator — Deliberate bad service to not replace it

Address:

Vadodara, Gujarat

Dear Sir,

We bought a Sansung Refrigerator in 2005. While under warranty we reported to them that the refrigerator gets too hot on the sides (their claim is that it gets warm and there is a difference between warm & hot). Their service guy (Kiran Rana) without checking told us it is not a problem. Then we reported a problem with freezer door. Even after paying service charge, Kiran Rana told us we should go to the store, buy a new one and put it on ourselves. After that on 21/7/2010 we reported that there was smell of gas and some kind of burning smell from the refrigerator. We also told them not to send Kiran Rana. Still they sent Kiran Rana who refused to accept that there was gas smell or burning smell because we believe that this is part of the original problem reported under warranty and they didn't want to replace it under warranty.

We therefore request that the full price that we paid for the refrigerator (Rs 9500) MUST be refunded and be compensated for deliberate bad service and inconvenience leading to unnecessary stress. We believe such punishment will only prevent such unethical practices in future.

Sincerely,

Sanjeev