[Resolved]  Samsung Refrigerator — poor service

Samsung Refrigerator — heavy compressor sound

sir, we are already subimittedyou a complaint, i.e. we have purchased samsung refridgerator three months back and now its compressoris not working properly. please kindly come and guide us.

Samsung Refrigerator — Poor Service

Dear Sir,

I have purchased a sumsung Refrigrator in 5th Feb 06.But I am not Satisfied in sumsung Service center Service.Many time lodge a complaint in Naraina Service Center but not take necessary action.my complaint no is [protected].so i requested please take necessary action.

Thanking you,

Your truly,
Dinesh Kumar
[protected],

We had bought new samsung refrigrator on begining of 2005. In first few months it starts giving less coolong problem. That time refrigrator was in warranty so samsung repersentative came and resolved our problem. After two years cooling problem started again but due to winter season the refrigrator was not much in use. Now in the month of April/May 09 we logged complaint to respective samsung dealer Verma Electronincs of Nabha(Punjab). The complaint was not attended for four days. Again the complaint was made to dealer but after two days serviceman came and not resolve the problem. We are also making regular complaints to Samsung customer care number[protected] for the last ten days. Till date the complaint remains unattended. Our faith regarding the samsung has been shaken. In our family we have more than 20 appliances of samsung. Now it has come to our notice that service facility of samsung is VERY VERY POOR.

Samsung — Absolutely bad customer service

This is with reference to BP No.[protected]/Transaction no.[protected].
I registered the complaint on 10th Jul, regarding display problems. One of your engineers first visited on 14th Jul. However I wasn't satisfied with his resolution (the display was still erratic), hence logged a call again the following day. I was informed another engineer will visit in a day or two, along with "default deflection values in setup menu". However, the engineer only visited on 23rd Jul, but all he did was adjust some settings, only promising to return back on 27th Jul.
What concerns me is the callous attitude of your engineers. They promise a service visit in "a day or two", but do it after a week. Everytime they provide an explanation that they are on "tours", which is not my problem. The local service centre hardly ever picks up the phone.
However, what I am really unhappy about is the way they treat your customers, to avoid their service calls. Everytime the engineers tried to convince me that there is no problem, its normal for the display to be erratic, implying I have no knowledge of television viewing (in a sense asking me to compromise with whatever I have). I have checked the exact same model in a Samsung showroom, and the difference is highly noticeable. And now they have (kind of) given me an ultimatum that whatever they do on the next visit is going to be final (then wether or not am I satisfied with the resolution, there's nothing else I could do).
Hence I would request your kind attention into this matter, and would appreciate if you could escalate this matter to the concerned. Its absolutely improper of your engineers to force a resolution to me irrespective of my satisfaction, and be advised my next step, in case o[censored]nsatisfactory resolution, would be a request for replacement. I hope the local service centre is at least advised, if not reprimanded, that they should provide basically what they have been setup for - CUSTOMER SERVICE.
Thank you.

Samsung — Poor service for refrigerator

This is with regard to my long standing complaint for my 500 ltr Samsung fridge. The complaint number is [protected]. My first complaint was attended on 3 feb 2010 during which the service staff changed the fridge compressor, though subsequent events cast a doubt on whether the change was required at all. They even did not return our original compressor before charging the full amount for the new.

Soon after this there was some water leakage in the fridge, then again the service staff visited which pointed to the problem of gas leakage which has now been refilled atleast 4 times. Without knowing what was exactly wrong, the technician then sent my fridge to the service centre where it stayed for more than a week, for the reason of condenser cleaning. Though they told us that it will be delivered back next day, they kept saying that the fridge is on testing and they won't take a chance this time. But all was in vain, because when it came back, it didn't work for a single day as there was no proper cooling yet. To give a reason, they said that a part has been short circuited which has to be replaced. They made an effort to do this but the result was again a failure.

Thereafter they made a preposterous claim that we live in a high voltage area. When we countered that our older BPL fridge, and also our 10-year old Samsung fridge have been working with no problems till recently, and that this is a locality of 1000 odd urban homes, they changed their reason, and said it was a capacitor issue. When we asked them to replace the capacitor, they said they are going to arrange this from their central warehouse. They took another 3 days, during which time our calls to Samsung call-center went unresponded, even though we stated that this was hugely urgent. Finally, two days ago, a different engineer visited, and he still didn't bring the new capacitor, and instead made some direct and temporary arrangement. When this too did not work out, they asked to send the fridge back to their workshop. This is the final straw of testing our patience and sending this complaint.

We have been using Samsung products for too long a time. Besides the fridge, we have a LCD TV, two A/cs, a microwave, and never before our service requests have been dealt with so gross incompetence, and absolutely no knowledge of a component basics. I used to think Samsung has a better service network than others, but this specific Indirapuram, Ghaziabad branch has turned service into something of a blame-game on non-existent reasons, and an absolute disregard to customer helplessness, seeing that this complaint is two months old.

The names of the staff who has been involved during the last two months are - Pankaj, Rishi, Dinesh, Aneesh, Harsh, Amit

For any other details, please call me on my mobile [protected], or at my home[protected].

Nidhi Mittal
Surya Nagar, Ghaziabad

We had cooling problem in the fridge, hence lodged a service call on samsung customer care. The people who attend the service initially said there is problem in gas as so they loaded the same and left.. but the cooling levels didnt improve, when called again they said the compressor needs a replacement and we agreed and they replaced the same collecting the amount. After doing all this the cooling system didnt improve and now they are not able to judge out the problem and are insisting us to send the fridge at their service station to find out the issue in which im not comfortable and trusting these people anymore.