Complaint No [protected] dated 12/06/2009 wrt cooling not being done properly. The complaint was attended promptly. An engineer came & changed 2 parts namely: DA 45 140035 & DA 47 101508 and billed us for Rs 864/-. It started cooling slightly but we realised the cooling was not proper. We contacted with the Engineer who visited us but it was advised to change the position / location etc. further stated that it was very hot and temperature hovering above 40 degrees and Samsung referigerature does not give effective cooling as the referigerature side walls are less insulated. I was shocked and registered the complaint again on 28/06/2009. It was again attended promptly and the engineer suggested to get GAS refilled and gave the estimate of Rs 850 - 900 approx. The next day the person who came for refilling the Gas gave the estimate of Rs[protected] and on stating that the engineer had told the estimate to be between Rs 850 to 900, he made a call and then on checking the referigerature told that the Gas does not need to be changed as there was no leakage of GAS. Therafter he suggested some other part requires to be changed but after inspection by some Senior Engineer who shall be visiting next day. Since 29/06/2009 no response is from the company despite calls to the service center on 02/07/2009 & 04/07/2009. They have slept over the service required by us. Even our request that at least inform us telephonically whether the complaint shall be attended or not? OR to inform us for the reasons for delay. There has been simply no response. The service provided is totally UNPROFESSIONAL & UNETHICAL IT APPEARS THAT SERVICE IS THERE ONLY TO MINT SOME EASY MONEY.
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