[Resolved]  Samsung Refrigerator — RT44 cooling problems

I purchased a Samsung RT44 MAMS1 refrigerator at Delhi in 2004. The refrigerator doesnt cool properly in the refrigerator section since the first summers. Whenever we call the Samsung servicing guys, they ask us to keep the fridge powered OFF for a couple of days. It was soothing for the first time to know that the problem is NOT really with the machine, it was only a freezing ice problem in the freezer which could be easily resolved with a shutdown. However, when the problem started occuring every couple of months and now the situation is so bad that even after calling the Samsung servicing for more than thrice in the last one year, there is no resolution in sight.

It seems like a design flaw. The refrigerator is NOT designed for Indian conditions (specially Delhi) with outside temperatures of 44-45 degrees C and power situation implies 1-2 hours of forced shutdown and not so stable voltage input.

I am frustrated with this product and the company - It is lousy and hurts the pocket when you have spent so much and are unable to use this so called "consumer durable" for more than 4-5 years... !!!

I am not gonna purchase any more equipment from Samsung in my life..
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Aug 13, 2020
Complaint marked as Resolved 
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A Refrigerator “Samsung make” was purchased in the year 2004. A lot of problems are being arised & routinely it was found breakdown since beginning. Presently it’s has no cooling effect since one year back. Many times complaint has been lodged at local service centre, Renukoot (UP) but no once attend the complaint.

You are requested to kindly look into the matter seriously and get it repaired on Top Priority in favour of your esteemed organization. The details are as under:-
1- Model No. : RT23M
2- Power : 220 Volt / 50HZ
3- Compressor : SD162HL1U2/SIE
4- Model Code : RT23HVMS1/XTL
5- Purchase Date :[protected]
6- Purchase from : Dhanmantari
Electronics,
Shaktinagar, Distt-
Sonebhadra (UP)
7- Cash Memo No. : 946 Dated 24-09-04

Thanks,

Yours faithfully

T.K. Philip
Qtr. No. B-11
CWS Colony, Jayant
PO- Jayant-486890
Distt-Singrauli (MP)

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