[Resolved]  Samsung Refrigerator — cant give me proper answer

hi this is vishakha patel form sunav dist.anand... i want to complain my refregirator bcoze my 1 part is missing and my another part is brake.. i told them 7 or 8 time on phone and 3 to 4 time i were going at his office but they cant give me proper answer... my complain number is[protected]...i called in his head office in new delhi but they cant give me answer they told me that tomoroow our engginer coming on ur home and change both part... but at now nobody come our home and no change part... i was called her last time she is gave me answer that when you bought ur refregratior where you put ur eye... she is not talked with me like that i m her coustmer and when i bought my freez i paid my money... and his main office they aslo not talking about my freez... i want to know that when they maid freez they cant chake freez is there any part missing or any brake... and last time i was complaine them that time his engginer told me we cant give u part... what is it????? is this answer my qestion???????????? and also they are not talking me right anwer always giving me bad and rudlly answer... so i[censored] possible then change my freez... so ple answer give me on my email adress or my cell number is [protected]... and possible then deliver my part tomorro morning okkkkkkkkkk