[Resolved]  Samsung Refrigerator — no replacement for broken plastic shelves and vegetable box

i bought a 320L samsung fridge in 2004. within 3 years o[censored]se all the shelves and the vegetable box started cracking since they were made of plastic. when i approached the service centre in pune and later on in indore, they could not provide me with fresh shelves despite repeated visits. i have literally taped the shelves to hold them together. in effect, the fridge has become useless for all practical purposes.
moreover, its cooling system chokes and stops every 5-6 months and the fridge has to be switched off for almost 2 days to make the cooling effective. its a persistent problem despite the fact that a service centre personnel has serviced it twice.
the fact is that the fridge has become a liability for me. despite its somewhat lower cost price, it has caused me more agony than any othet apliance i have used.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

i am sailing in the same boat

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information