Samsung Refrigerator — poor response to complaint

i have purchased a samsung refrigerator on 15.7.2001.
on 20.4.2008 it was not working there was no cooling effect inside the refrigerator so i lodged a compliant with you on
21.4.2008 under compliant no [protected] After two days and after my continuous follow up the engineer from hi tech solutions, anna nagar east, chennai came on 23.4.2008 and informed that the compressor had gone and it should be replaced He also informed that if i give consent immediately it will be replaced on the next day itself. Since being the summer season, it is very difficult to manage without fridge, I gave my consent immediately But the people came only on 26.4.2008 and replaced the compressor and charged me Rs.5233/- Exactly after one week, i.e. on 2.5.2008 again the cooling effect had gone and the fridge was not working I was very much shocked and immediately lodged the compliant with your toll free help line on 3.5.2008 morning itself I also asked hi tech solutions, in turn informed that since the it has gone out of order within one month's time, they themselves will come and rectify the same immediately. But there was no response. I contacted the toll free number daily and at last 7.5.2008 one engineer from hitech solutions came and informed that the gas is leaking It will be rectified free of cost and the persons will be coming on the next day itself and rectify the same. But till today no one has turned to rectify the same I am very much upset with the services provided by you I request you to look into the matter and solve my problem also instruct the hitech solutions to give speedy response to customers compliants