[Resolved]  Samsung / Refrigerator — New Refrigerator RA23 MSI problem

We bought a samsung RA23YV from Dawar International - Gurgaon on July 15, 2008. From the very initial period we are constantly facing a problem - once the door is closed it gets stuck and would not open for atleast 10 mins. It seems vacuum gets created and all our strength becomes useless to open it. We have complained twice (Complaint No[protected]. We are told this this is due to moisture and were given some temporary ways to get rid of the problem. However, none of them worked and we still continue to face the problem. If moisture content in the environment is the major reason, I wonder why this is applicable only to our refrigerator. None other in our locality is facing this problem. Being a new refrigerator, we are very much concerned about this problem. As you would understand this is a recurring problem and we are facing tremendous dif! ficulty in day-to-day usage.

We again complained online on Aug 31, 2008 and we received a mail saying that someone will get in touch with us but its 4 days after the complaint and still there is no news from the Company.