[Resolved]  Samsung Refrigerator — PARTS NOT AVAILABLE AND FALSE COMMITMENTS

I had registered my complaint with Samsung call centre bearing complaint No: [protected] Dt: 07.05.2008, the complaint was attended by servive engineer and informed that Heater coil is faulty and to be replaced and at present spare is not available and request for spare will be sent to company on receipt it will be replaced after a month follow up and pressure samsung service centre collected refrigerator on 10.06.2008 assuring spare will be replaced at service centre and kept for observation and then it will delivered back in 4-5 days. Till date the machine is lying with them and also we understand some of our machine original parts has been removed for their convenience. and still we are getting false commitments. Please Help