[Resolved]  Samsung / Refrigerator — TOOK MY PRODUCT NOT YET DELIVERED

Address:

Chennai, Tamil Nadu

Sir
i have a issue with samsung service center(Tirumala electronics)Guindy.They took my fridge for service weeks back.while taking the estimation given by them is Rs 2500/_
But after a day they called me and given the estimation of Rs 5000/-.Then i shouted him that estimation shoud be plus or minus 500 how come its 200%. again he reduced it to 4000Rs. i asked him his managers cell no he refused to give.Then he told ill ask my manager to give a call.no manager called me again the same person called me and told that manager has promised that we can do it for Rs3000 to 3500/i accepted to do the service.Yesterday they called me told that your fridge is ready the bill amount is Rs 2850.i am a happy that the bill amount is less than the estimated amout.But after visiting my house only i came to know that it was a worst service from the service point not even painted the tinkered area .service engineer Mr.Suthersan ([protected]) Is not picking my call.i am using a samsung laptop samsung mobile of 4 nos and ac.But i never had a bitter experiance like this.Pls take a action on them and do the needful as soon as possible.

Sir
i am facing a problem with service center.No one responding me.They took my refrigerator on19 dec they promised me that within 2day they return it back but no response from them.i got a call from customer care on 20th dec they told within 48hrs.i called mr suthersan no.[protected] on 23rd he took anand on con call then he promised me will give delivery on saturday 24th dec.again no respose i called suthersan on saturday he use to send a sms that he is not feeling well he send Mr Anand mobile no but it was switched off.then imdly sent a sms to suthersan that i have my card ill buy a new one. pls take care.so i dont want the thing to be delivered thanks for ur help.