[Resolved]  Samsung Refrigerator — does not cool

Address:

Gautam Buddha Nagar, Uttar Pradesh

This Samsung refrigerator is a horror show, everything that gets into it is full of fungus in no time , as it just does not cool. Despite my repeated complaints (3 in the last one month) , so called engineers ( who don't even have the knowledge of a primary school pass out) , who just come, fiddle with the refrigerator, make tall bills and always promise that it will start cooling in 1 hour. That one hour never comes, as it never cools.
To add fuel to fire , when you call their customer service number , they are just taught one sentence " I apologise for your inconvenience" , I think they should keep the slogan of their company as apologise, as who so ever buys Samsung products , will be only given a bundle of apologies , while that product stays with you.
I started buying Samsung products in 1996, when Samsung had just made an entry into India, the quality of products has gone down tremendously , and their customer service and after sales service is non existent, anyone who buys Samsung products , should do so at his own risk, as the products will just not do what they are supposed to do, for example, refrigerator will heat, mictowave would cool, ac's would act as hot air fans and Televisions would be just used as a showpiece.
Not only this refrigerator experience, but all products of Samsung are bad and there should be a legal action against this company.
I expect someone from Samsung to contact me immediately, as the customer service cell only apologises, it does not act.