Samsung Refrigerator — Fridge handle defective

Address:

West Bengal

Dear Sir,

Samsung Refrigerator Model No. RT77KBTS of 570 litres sold to my aged mother on 15.3.12 still proves to be defective. On complaining the service technician had come on 4.4.12 and place the handle back saying it will never come out again. But within a week the handle came off again. The technician was again called and this time he did not turn up, because the refrigerator is a problem one and cannot be set right. So you see, Samsung has cheated my mother by selling a defective frige through its dealer, Khosla Electronics, Beckbagan, Kolkata without showing her the model. As there was no buyer for this model, my aged mother with dim eyesight was forced to take it on delivery and exchange. As the old fridge was taken away, she had no choice but to us the new one as otherwise the food taken out of the old fridge would go bad, had to be put back in the new one without knowing that the handle is defective. It means Samsung sells its defective products in this manner through its dealer Khosla Electronics.

The refrigerator is big and costly and no amend is being made to set it right neither by the company nor
its dealer.

Yours sincerly,
Mrs. J. Mundle