Samsung Refrigerator — Sucking Customer Service

Prashanth_vj

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I bought a 230L refrigerator at hyderabad on may2010.It had come with a faulty sensor due to which fridge was overcooling.My first complaint with the customre care was during june . The techinicain visited my home,checked the fridge and said sensor is not working and had to be replaced.He said it has to be ordred from Head office and will receive in 3-4 days and that he will come back again in a week.From then on i had been following with the customer care and service center in hyderabad for almost three months now.My latest complaint compliant no is [protected]. You guys are the most sucking and useless people i have seen ever.Everytime i call the customer care and service center ,its the same message i hear(sorry for the incovenience.Issue will be resolved by end of the day) but when is that day going to come? If you are not ready and willing to resolve the customer complaints then why the you run the customer care and service center? The service center at Hyderead(S.S.Associates,Subhodaya Colony ,Kukatpally - Ph[protected] are the useless ,cunning xxxholes ever. Its really disgusting to receive such a service from a international consumer company.I really regret for buying samsung products and will never allow anyone else to do the same.
Just wanted to caution fellow users not to go for any samsung products,you will defintely regret later.In my opinion LG customer care (even though their brand name is not so popular than these retards) is far more better than samsung..

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scaptain

from Mumbai, Maharashtra

To: [protected]@samsung.com; [protected]@yahoo.com; [protected]@gri.pe; support.[protected]@samsung.com; [protected]@brand.com
Subject: RE: A FURIOUS CUSTOMER~samsung IS A RUBBISH COMPANY & Only ads, really s.korea crap engineering ; NEVER BUY SAMSUNG PRODUCTS
Date: Sun, 3 Jul 2011 14:27:01 +0530

Joke~For further assistance you may contact SAMSUNG Customer Contact Center
at 3030 8282 or[protected]toll free)

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

[protected][protected]--
DEFECTIVE BRAND NEW FRIDGE : COMPLAINT :
BRAND NEW SAMSUNG REFRIGERATER MODEL RT26FCTS255 LITRE, MATT GREY COLOUR
SERIAL NO : ROO74PAB401209V

SALESMAN ONE MR.RISHI ON 14TH JUNE 2011 EVENING 17.45 HOUR (INDIAN TIME)
ADVANCE CASH Rs.1000/- TAX INVOICE NO: 000701
+ ITEM DELIVERED AT 12.00AM 15TH JUNE 2011 & PAID IMMEDIATELY Rs.13700/-
[ we our old working Samsung too, was OK 9 Years fine; thus *exchanged total price Rs.2000/- THUS total Cost Rs.16700/- ]

we were not aware of stupid daft Lee's

1) on next night we saw ice coming around on freezer was dripping into the back low tray~puddling into our Kitchen floor,

this so called FROST FREE - nonsense !

2) we informed Metro Radio BUT just only call-centre's making rubbish, excuse's,
till eventually on the reason WE had to again go to Metro Radio to the same salesman Mr.Rishi

3) on Saturday 25th June 2011 then senior technician came one Mr.Mohbin Syed Complain number [protected],
He said this is a defective fridge AN HE SPOKE TO METRO RADIO and TO CHANGE THE REFRIGERATION IN 4-6 DAYS~SO FAR EGGS

already 5 days silent ~their procedure, what to do !!

Regards / Capt. S. Chagla [ MASTER-MARINER FOREIGN GOING ]
Flat 14, 1st Floor, TOPAZ Apartment, 55 Hill Rd x Varoda Rd
Mumbai, Bandra West, 400050 INDIA IS
Residence:[protected]/[protected]I602

PS : ON 2ND JULY 2011, MR.RISHI SAID 'IT IS THE NEW FRIDGE IS NO LONGER MANIFACTURED THUS IS NOT USED IN THEIR GURGAON FACTORY~OBVIOUSLY, WAS LYING IN THEIR WARE-HOUSE, ONLY PUTTING A *****STICKER..even now no reply ! s.korea, eat dogs