[Resolved]  Samsung — refrigerator is not upto mark

Address:

Gurgaon, Haryana

Sir,

This is to inform you that I have purchased samsung double door refrigerator on 17-5-13 and the model is RT39DAGASL and the serial number is 53034DAD300504H. The problem with the refrigerator is that the vegetable tray falls down as we pull it out. from day one I am complaining for it as initially some engineers came as it is the new model,I had a word with them they told that u pull it with both hands u will not face the problem. If it still persists we are there to solve the problem. But till date nothing has been done As I call customer care they transfer my call to heads of certain areas ,they assure me that my problem will be solved in 1-2 days. I had a word with Mr Raj kumar,Mr Gautam, Mr Ashraf .......and so on the list goes on all of them are from 31 sector ,gurgaon customer care people.Mr Ashraf is the supervisor of sector 31 he had a word with the engineer who visited , the engineer agreed with the problem.Mr Ashraf assured me the resolve the problem but nothing has been done.my complaint number is [protected]