[Resolved]  Samsung / Refrigerator - Model No. Sr29 - Emb — request for a new vegetable tray

We have a samsung refrigerator, model No. SR29 - EMB. Recently the vegetable tray broke and we did not know where to go for a replacement. On enquiry with M/s K Electronics, Aundh, Pune, India we got the Samsung India call centre No.[protected]. I had promptly registered my request with them and my complaint No. is [protected] dated 15/03/2008. On 15/03/2008, a person from Pune claiming to be from Samsung Service visited us at home and noted the model No of the fridge, examined the broken tray etc. and promised that someone from his office/workshop would come and deliver the tray on 17/03/2008. We have waited for the expected visitor for three days in vain. Meanwhile I have got back to the call center three times and each time they promise that they would contact the Pune person/service center and advise them to contact me immediately. However nothing has happened. I guess that the quality of service needs some improvement. It definitely does not augur well for a giant of an electronics and appliances company. I hope that my complaint will be noticed and I may not be required to spend my time and energy in calling the call center who seem to specialise in rehearsed curtsey and voice service and nothing else.

Sincerely,

Seetharama MB, Pune, India