[Resolved]  Samsung Refrigerator Model No. Ss20wg2 / Xtl — Parts not available with service centre from last 25 days...

Address:

Ahmedabad, Gujarat

Dear Sir,

I have made a complaint to customer care that my refrigerator on 2nd April.'2010 model no. SS20WG2/XTL serila no. 719943cxb00057d that refrigartor and freezer both are not working and and colling is not there. A representative came and after inspection of the same told us the fan and motor and its stand needs to be replaced due which colling is not there in freezer and refrigator for which we agreed as per the estimate given by them. We were assured that within 2 days the parts will be changed and our refrigerator will start working as earlier. but till date no one has turned back or called us back.our complaint no is [protected] registered with them. when we try calling customer care i.e. [protected] or 30308282 they keep us on hold for more than hours together and when they pick up the phone they give us the local nos i.e. 40209900 / 40209932 which again shows helplessness to get our work done due to non availibity of the parts needed to be changed. we were once told that samsung service centre have received the parts and shall replace them within 24 hours, but when they didn't turned back on our return call they have only one reply...no parts available and we are sorry for that. we have using this refrigator from last one month without any colling in it due to non availibity of parts at the end of service centre from last 30 days and in this summer season all our groceries and vegetables and fruits etc and all other eatble getting rotten due to poor colling of refrigator and worst and poor service from samsung service centre.....SAMSUNG IS THE WORST CO. TO GIVE AFTER SALES SERVICE.........ITS SERVICE CENTRE IS USELESS AND THIS COMPANY SHALL BE BANNED TO SELL ANY OF ITS ELECTRONIC APLLIANCES AS THEY DONT HAVE A SERVICE CENTRE PROPER SERVICE TO REPAIR THE APPLIANCE ...........I M TIRED
OF SAMSUNG REFRIGATOR......I CANNOT OFFER A GLASS OF COLD WATER ALSO IN THIS SUMMER DUE TO POOR AND WORST SERVICE OF THE SERVICE CENTRE OF SAMSUNG....

PLEASE HELP ME AND DO SOMETHING TO FINE SUCH POOR SERVICE PROVIDERS...

REGARDS
MRS. MANBHARI DAGA
C/O SAMEER DAGA [protected].....[protected]@hotmail.com