[Resolved]  Samsung Refrigerator Model No. Ss20wgt / Xtl — poor/worst service centre and parts not available from last 30 days

Address:

Ahmedabad, Gujarat

Dear sir,

we have purchased a double door refrigerator cum freezer model no. SS20WG2/XTL serial no. 71943CX B00057 ON 16/6/2005

Samsung service centre and after sales service is worst and very poor

I have filed a complaint on 2 april'2010 under complaint reg. no. [protected]

that our refrigator is not cooling. an enginner came after a week or so and informed us to change the fan, its motor ans tand which were not working properly which we agreed as per his estimate given by him to us. He told us the parts shall be replaced withi 24 hours but till date no one has turned back. Now when we call cutomer care [protected] or [protected] or lacla nos[protected] / 40209932 no one first of all picks the phone for hours together to reply us and after a long hold for more than hours when someone picks up the phone to attend our complaint they are not known of the problem we are facing and after explaing them they tell us we will verify the porblem at higher authorities and call you back which they have never done and lastly they will tell us we donts have the parts with us which are required to be replaced from last 30 days which they indented from their head office but still not received. when we ask them which parts do we need to replace in our refrigerator they dont about that. When we get angry on them, they will just hang up the phone or will tell us that we shall call you back within 10 mins with your latest status about our problem.

our refrigator is getting bad everyday and they are really not bothered to repair the same.

We cannot offer a glass of cold water in this hot summer to any guest at our house from last one month due to negligence and poor and worst service to Samsung Service Sentre

can some one help me out and ban this samsung so from sellig the appliances for which they cannot provide after sales service or can someone ask them to shut all their service stations and tell all customers that we dont provide any warranty guarantee or after sales service of the worst products made by SAMSUNG......


rEGARDS
Mrs. Manbhari Daga
C/o Sameer Daga -[protected]