[Resolved]  Samsung Refrigerator — rubbish customer service from call centre

Address:

Mumbai City, Maharashtra

Name: Sheldon Pereira
ref no: [protected]
Its the worst customer care that i have spoken to. I think they need to first get the right people on the job and then train them as well. they do not have managers at all if you ask for one then their managers have either gone for lunch or or they hangup. They hung up on me 8 times as they could not help me and answer my questions. They cannot understand or speak English. they talk rubbish half the time.
some of the names are Neelam, Nandita, supervisor munni.
I have now registered a complaint with the consumer complaints website as well.
i have also attached a copy of the chat discussion with your rep. (another )

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Welcome to Samsung Live Chat. How may I help you?
Customer :
[protected]
Anurag :
Good afternoon sir
Customer :
this is my ref no
Anurag :
This is ANURAG from SAMSUNG Technical Support.
Customer :
kindly check it
Customer :
it has all the details
Customer :
i am super anoid with ur pathetic staff who cannot help
Anurag :
By the BP number which you have provided us, I am able to see your previous details.
Customer :
keep aside their ability to speak english
Customer :
so what do you need
Anurag :
And the status which I am getting is that your call has been forwarded on 27th of this month
Customer :
all this while it worked
Anurag :
So May I know that have you received any call or visit from the service center.
Customer :
yeah and what is the date today????
Customer :
the guy is supposed to come here by 2:00 no one here
Customer :
i have called atleast 11 times and no one cold help
Customer :
they just hangup for some reason
Customer :
and the best part is that there are no supervisors or managers working in your centre
Customer :
brilliant isnt it
Anurag :
So May I know that have you received any call or visit from the service center.
Customer :
now i guess its lunch time and everyone is on lunch so no one can call me back either
Customer :
read my comments my friend check what i have mentioned earlier
Customer :
do not behave like the ladies that i spoke to
Customer :
or rather tried speaking to on the phone all this while
Anurag :
Sir May I know that have you received any call or visit from the service center.
Customer :
u r asking me the same question that i responded to earlier
Anurag :
Sir as you mentioned earlier that engineer is supposed to visit at your home place by 2.00
Anurag :
So for that I would like to reconfirm that when have you got the call regarding the visiting timing.
Customer :
this morning
Anurag :
Sir May i know that number by which you have got the call?
Customer :
i wouldnt be calling or chatting with you then it was on my landline even though time and again i have kept shouting that u shud call me on my mobile