[Resolved]  Samsung Refrigerator — Poor service quality

Address:

Puducherry

ref( customer complaint registered at samsung-[protected])

I have Samsung 2 door refrigerator which i am using for the last 6 years.Its first complaint came on 1st january 2012 as it stopped working.As per the first diagnosis by the Samsung support team, Compressor had failed and they replaced them.Since then my fridge doesn't work more than 2days.Samsung team is constantly attending the problem, changing parts continuously,and have become most visited person to our house.the refrigerator was taken twice to their service station.it works for just couple of days and deteriorates in function and finally stops.As per the samsung team,they have changed every thing in my refrigerator except the cover.Now also they are continuing to attend the problem

At this juncture i like to share my thought about samsung.Samsung products are really reliable?will they work for just a little over 5 years?30 years back, fridges used to work for more than 20 years.20 years back, it has come down to 10 years.now even less than 10 years?consumers are being cheated nowadays?

I believed that Korean companies were improving over the years and were competing with japanese in their approach towards customer focus.But now i understand i think Samsung philosophy is how to cheat customers effectively and efficiently .Instead of creating a win win situation for customer and supplier , it fallen to a deadly web of cheating and deceit.How better are their corporate team to the thugs in their philosophies?

If any of the responsible member of the team happen to read this mail,hope you can reflect upon some thoughts on this.

sincerely
Riju Abraham