[Resolved]  Samsung Refrigerator — Service Issues

Address:

Faridabad, Haryana

We bought Samsung Refrigerator on 2nd Feb, 2009. Exact Model No. RT22SASS - 220Ltrs. Since the time we have bought this product there had been some or the other issues we are facing. We have made around 12 complaints since then. Last week there were some cooling issues and we logged a complaint. This same issue was resolved one month back, when the engineer changed some gas. Exactly after one month again same processing happened on 31st may, 2012 and irrespective of warranty available (since only a amonth back gas was filled) again engineer charges Rs 350 for doing something. And, he mentioned that since it is too hot temprature these days that is why we are facing this issue. On 1st June cooling stopped and 1st June evening, we again raised concern at Customer Service. After rigouros callings and followups no one turned up and we were continuosly told that some supervisor or senior guy would be calling us, no one called up till date. Today an engineer visited, who was exytremely rude and said that you have issues with Voltage, compressor issue is there and spoke very rude to a lady and old man in the house. He used bad slangs and abuses.
In our House there are 3 ACs, 4 TVs and 2 Refrigerators. Due to voltage or fluctuations, we never faced any issues. And most important never listened any abuses or illogical reasons for not being able to repair a product. I need immediate response to my issue.
Thanks
Anisha - [protected]