Samsung Refrigerator — Terrible service

Address:

Bangalore, Karnataka

I'm totally concerned over here with the level of service that an organization like Samsung offers for its refrigerators. Here is the sequence of events after I complained of my fridge not working on 28th July 2012 to their Bangalore service center -

1) Person named Yaseen came from the service center on 28th July - checked and said the fault was with the thermostat. Replaced it and said he would come back on Mon 30th July to collect payment as he didn’t have the bill book.
2) Fridge worked till Sun and conked out again - I complained again and this time on 30th a second technician Itefaq came to check. He tells me that the first tech who came was probably a fake person and has caused more problems. He tells me that the fault is with the compressor and that it would cost me Rs.8000 to fix it. He then went a step further saying that he can do it for me on his own personal count for Rs.5000 but will not give any bill. I sent him away and complained again with the service center.
3) Next comes a third tech named Jeelani - he says that what the first tech had done was correct and that there was just a loose wire which he fixed. He then charged me Rs.680 for the thermostat and gave me receipt no 1133 dated 1st Aug. 2012.
4) Today 2nd Aug 2012 and my fridge has conked out again.

Is this the type of people Samsung contracts with to provide support to their customers. I have been a big Samsung fan - have a television, 2 ACs, 1 mobile phone all Samsung but after this type of disgusting service I will now think twice before buying another Samsung product.