Comments
Dear Mr. Dwivedi,
This is with reference to your order number [protected] for "Samsung RT26GCTS1 255 Liters 5 Star Frost Free Refrigerator".
As discussed, I am extremely sorry to mention that erroneously a wrong model product has been delivered at your shipping address under the said order. Kindly accept our humble apology for the inconvenience caused.
Let me assure you that your satisfaction is our prime objective and hence I am personally checking the availability of the correct product with our vendors and will keep you posted regarding the status of the same.
Our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such errors will not be repeated.
Best Regards,
Aditya Pathak
Team Future Bazaar
This is with reference to your order number [protected] for "Samsung RT26GCTS1 255 Liters 5 Star Frost Free Refrigerator".
As discussed, I am extremely sorry to mention that erroneously a wrong model product has been delivered at your shipping address under the said order. Kindly accept our humble apology for the inconvenience caused.
Let me assure you that your satisfaction is our prime objective and hence I am personally checking the availability of the correct product with our vendors and will keep you posted regarding the status of the same.
Our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such errors will not be repeated.
Best Regards,
Aditya Pathak
Team Future Bazaar
Mr Pathak,
You called me the same day, I felt you are concerned and felt relaxed. But no further development since then is creating worries for me.
I do not understand why FutureBazaar/Group displays wrong information on website FutureBazaar.com.
I have read numerous complaints of FutureBazaar on several forums and I must say that
1. either your overall management is poor.
2. or you guys are creating buffers of money by creating false orders and then cancelling the same after taking too much time.
Ok again.. my story:
I have paid 100% amount by credit card on 3rd July to FutureBazaar. For the same, My bill is about to generate. Neither you process my order as desired nor you refunded my money back.
I have to do extra effort for following up the same.
I would request you to consider:
I am only earning member of my family and doing my job also. Having High Blood Pressure issues too. I must say that please stop this malpractice and let me know the status of refunds. And please close the matter asap. I do not need your discount coupons as well. Just Forgive me to forget you.
Sudhir
You called me the same day, I felt you are concerned and felt relaxed. But no further development since then is creating worries for me.
I do not understand why FutureBazaar/Group displays wrong information on website FutureBazaar.com.
I have read numerous complaints of FutureBazaar on several forums and I must say that
1. either your overall management is poor.
2. or you guys are creating buffers of money by creating false orders and then cancelling the same after taking too much time.
Ok again.. my story:
I have paid 100% amount by credit card on 3rd July to FutureBazaar. For the same, My bill is about to generate. Neither you process my order as desired nor you refunded my money back.
I have to do extra effort for following up the same.
I would request you to consider:
I am only earning member of my family and doing my job also. Having High Blood Pressure issues too. I must say that please stop this malpractice and let me know the status of refunds. And please close the matter asap. I do not need your discount coupons as well. Just Forgive me to forget you.
Sudhir
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FutureBazaar — Replacement not getting
Aginst my order no [protected] , i purchased Jaipan non stick fry pan, on dated 15 Aug 2010, received same as per delivery terms within 7 days,But in that mention product found in damage condition, as per policy they should replace it, so i logeed the complint by mail as well as by telephone,against same they reply they will collect it befroe or on 31.8.2010,but still date as on 06.09.2010, its lying with me.
I unable to use that pan after paying money.
Its very bad expirance to me from them