Samsung - S239 — not getting positive response and services from your customer care branch patna, exhibition road

Address:

Patna, Bihar

This side Kiran Singh, I bought one Samsung-S239 , IMEI No is -a[protected]e596 battery no- 123 charger no -123 , purchased mobile on 13/06/2011 from jai mobile stores. the problem of switch off is taking place from initial ,But now after eight months or so , the screen become blank , i faced the problem with the hand Set, that was dead. and after chasing the guys of customer care they inform me to pay for the repairing of the same, while the phone set is under warranty.

Now when i went to samsung service centre, they are asking for rs.2500 for the repairing , putting up remarks that the mobile screen is not working due to water .Even i said that the water has not been put by me in my mobile phone there must be some internal problem due to which this problem arises.but still they are not listening and harassing me .
i don't have such free time to chase the samsung guys for this again & again.

Now i want the replacement of this hand set.
If this time, they will not support me, i will go to the consumer court & i will chase all the guys From higher management of Samsung India & service centre also in court.

If you guys can help me in the replacement of this handset then i will be thankful to you.

Regards
Kiran singh