[Resolved]  Samsung — Samsung 3D LED TV complaint

Hi I bought a samsung LED 3D TV Model: UA46D6600. Just after 17 months o[censored]sage it started developing horizontal lines and LED panel crashed. TV had 12 months of warranty period and just after crossing its warranty we got problem with the panel. its not due to any physical damage but because of some low quality or defective panel. When we reached out for service center and call support team. They sent us a quotation for 36 K rupees for changing the panel. This model cost 132000 INR and just after using 1 year we have to spend another 36K and we don't know how many days this new panel will come. Samsung is giving only 15 days warranty for the replaced component and if this goes of in another couple of months then we will loose this. Terms and conditions are framed by company and when we purchase a product these are not explained or pointed out by show room people. When we reach out with issue in panel nobody takes up the responsibility and they point out terms and conditions then. According to Samsung Engineers if a complaint comes after 30 days then its not due to quality of the product. All they need is just sell the product and fill the pockets. There is option for extending the warranty for 1 year but show room people pretend that they don't have any idea about this. Call support team and service team completely not in sync, call support team says replaced component have 3 months warranty and service center tells only if it is within 15 days they will replace the panel. A big mistake we did is buying this SAMSUNG PRODUCT. To me buying a Samsung product is equivalent to getting something from china market. No one knows how many days it will work and if it stops working no one will take responsibility.