[Resolved] Samsung — Samsung – A company of cheats!

dibak67

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Washing M/C Model # WA82BSLEC/XTL; Serial # W1445ZCCA04691T; Samsung Complaint # [protected]

This washing machine was delivered by Solitaire Samsung(Bangalore) on 30-March-2013. The very next day(31-March) a Samsung authorized installation guy came down to my place to set it up and declared it to be faulty. We immediately registered a complaint by calling up at the call center[protected] on the same day. The next day(1-April) another authorized service guy came down to our place and declared the the machine to be faulty again. He also assured that the machine would either be replaced or we'd be refunded the amount. On 2-April the Bangalore service center guys asked us for relevant documents and photos of the washing machine which we provided to them on 3-April. It has been a never ending wait ever since then. Every day we've been calling up the call center and the so-called Service Center guy(Gauri Shankar) who keeps on assuring us that we'll receive a new equipment very soon or at least a refund. Nothing has moved so far that elusive 'tomorrow' never seems to be anywhere near. Moreover all these guys(Gauri Shankar from the Service Centre, Sonali Thakkar from the call center and Anuj Goyal from the Internet Complaints section) are utterly rude while communicating and have no respect for either the time or money of Samsung's customers. So this is the real story behind the mammoth Samsung brand - an organization full of cheats. Right now it's been almost two weeks since the delivery and I have no hope of getting either a refund or a new working washing machine and these guys have obviously robbed me of my money. So guys please beware of buying any Samsung equipment. If you have money to spare, donate it to charity but not to these cheats.

- Dibakar ([protected])

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Samsung India reviews

View all 18888 Samsung India Reviews

Comments

Nitin Sharma

from Jammu, Jammu and Kashmir

Samsung A/C and washing machine — washing machine not working and refund for A/C

We launched a complaint for washing machine on 16/04 informing customer care executives that machine is draining all the water and is not able to store it for washing clothes.Also we bought a new A/C on 10/04 and there wad no cooling, rather the capacitor was not working at all. When discussed with the helpline was promised that the amount for A/C will be refunded through check within a 10 days as they do not have same model for A/C and hence it can't be replaced, so will refund the amount in total.we received no call on same after the confirmation and also no refund is given till date. We are speaking with helpline people every day, we were promised that their engineers will come and get the washing machine fixed but no one turn up.This is the most pathetic service experience we have had with SAM SUNG and we make sure that we will not purchase any other electronics items from SAMSUNG in future ever again. We also want this to be taken seriously and immediate action is expected. Hope to receive a response on this soon.

Thanks & Regards
Nitin Sharma