[Resolved]  Samsung — samsung galaxy s2 gt-i9100g

Address:

East Delhi, Delhi

Dear Concern,

Here is my Detail experience which I faced after buying Samsung Mobile Galaxy S2.
Purchased Detail:
Spice Retail Ltd. (Address :- D-60, Main Vikas Marg, Lakshmi Nagar, New Delhi )
Mobile detail:-
SAMSUNG GALAXY S2
MODEL NAME – GT – I9100G
SERIAL NO. - [protected]
Service Center Detail:-
Vaishnavi Services ( Address- A-1, Acharya Niketan, Mayur Vihar Phase-1, ND-91)
I purchased mobile on 5 Feb. 2012. After 2 to 4 days I found its frequently hanging problem.
Then on 20 Feb. 2012 I personally visit to above mentioned service center and ask for DOA letter but they denied after listening my entire problem having with my mobile. Then I complained to customer care of Samsung they provided me the manager no. but when I called on that no. she is not available in office, I believe she was in her home not answered my question properly. She told me you have handover you’re mobile to service center and when we found there is some serious problem then only we will take some other action. Before this I think there is at least 30 days money back guaranty.
First I submitted my mobile to above mentioned service center on 29 Feb. 2012 and I received my mobile on same day they only updated my software. He takes 6 hrs in total. One more thing I found on that day one of the employee with his baby child in service center and all are engaged with that child, I am thinking that this is office or home so disgusting.
After receiving my mobile there is another problem starts its start hanging and rebooting frequently. They only know how to update software, nothing else.
Secondly again I submitted my mobile to above mentioned service center on 7 Feb. 2012, and he promised to give back my mobile on 9 Feb. 2012 but didn’t keep his word he replied on that day you come tomorrow at evening, but again he declined.
Today on 11 Feb. 2012 I personally went to above mentioned service center at 10:30 am but its closed, on his complain letter there is mentioned on the top (Timing 10:00 am to 6; 00 pm Monday close), I also called on the given no. ([protected])of service center but at time they switched off their mobile and tried another no. but no one responding, I wait half an hour 10:30 to 11:00 am, but no one come, then I come back to my home. I want to know one more thing they written there open timing 10 to 6 pm, today he is late I don’t know how much time they will take to open the shop, I just want to know they will extend their closing time.(to complete their actual 8 hr. working day)… I need answer for this also….why we are hampering our time.
Regarding this behavior I complained on customer care no., but they told the concerned person is not here right now we will arrange a call back for you.
I don’t know why I purchase mobile worth Rs. 30000, to keep my mobile at service center or taking services regularly from service without getting final resolution.
I don’t have so much time to keep visiting mobile service center.
I want my money back or provide me another new handset with DOA letter.