[Resolved]  Samsung / Samsung Sf - 371p — Ink Cartridges not available in the market

Dear Sir,

We have purchased Printer -SF-371P (Fax/Print/Copy/Scan) product from Kopal Computers vide Bill no. 03976 on dated[protected] and payment made through credit card. After 30-40 days the cartridge is completed. Now, we want to replace the cartridge M-41S, which is not available in the market. We contacted Samsung customer care centre on toll free no.[protected] and they have forwarded the call to their technical department and they suggested us to purchase M43 which is also suitable for your machine. Accordingly, we have purchased the same from south India traders vide bill no 005522 dated[protected] and installed and we are not getting the print properly.

We have again made a complaint stating that the cartridge is not working, please look into the same. After one/two days their technical person came their and verified and told us M43 is not suitable to this printer. Next day another person called us and told to send scanned copy of cartridge purchase bill, we will refund the same within week. We have forwarded the same as required. We have again contacted on toll free number and informed them to replace the machine or refund the amount of the machines as the cartridge is not available in the market, they have suggested their dealer numbers also to get the M41S. We have contacted their dealers over phone they said the same is not available with them at present also M41S is not available.

After a week we have contacted the service center people again they had given another mobile no. [protected] (Mr. Vijay) for replacement of cartridge and printer as well. We have contacted Mr. Vijay send their technical person to our office, now his technical person verified and confirmed that this is cartridge problem only; you can talk to mr.vijay again. We have again contacted Mr. Vijay, now he asked us forward the purchase bills and to come along with printer to his office. We had sent our person along with printer to his office. Now, he is saying its only cartridge problem M43 is suitable for this printer; we will replace the same in another 10 days. We have again contacted on toll free number again and asked what is this, we have complained already 15-16 days back and your people again asking for another 10 days it is not proper on your part.

At present my printer is not working and M41S cartridge is not available in the market. Now, we request you to help us in this matter our fax business is closed from last 20 days.

Thanking you,
V.Balkishan