Samsung Sch - S399 — Third class Service

Hi,
I had purchased a Samsung SCH-S399 CDMA Mobile on 13/7/2008. After exaclt 12 days suddenly my Incoming and outgoing calls were not working. Then i had been to Samsung Service Center on 26/7/2008 where i was said there is some problem with Board and we need to send this to Banglore where it would be repaired. I asked them for ETA, they said it would take maximum 15-20 days. But till data i haven't received the mobile. Please suggest in this case where shall we escalate such issues.

Thanks,

Dhanraj
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