Samsung Sch W299 Dual Sim Mobile Handset — Very Poor Customer Service

Address:

Mumbai Suburban, Maharashtra

I have a Samsung W299 Dual Sim Phone. Barely within 7 months of its purchase it started to malfunction. It stopped charging. I gave it to Samsung's Borivali Service Centre - Master Care Services on 11/03/2010. Its been more than a month, I haven't yet received my phone. On Saturday 10/04/2010, I received a call stating that my mobile is ready and I should come and pick it up. My mother went there on Tuesday (13/04/2010) and was returned empty handed saying that the mobile is not there with them. I called up that number [protected] on Wednesday (14/04/2010) again and the lady first said that My mother wasn't carrying the jobsheet with her and that's why the phone was not given to her. When I protested her claim she informed me that it was a error at their end and that she had kept the phone elsewhere and hence the other girl could not find it. She asked me to come and pick the phone up immediately. I went again and returned empty handed because the service station people claim that the phone is! at Lal Baugh Centre and not with them. I was assured that the phone would arrive the same day and I shall be given a call once it arrives and returned the phone. I wrote a complaint on the Samsung website the same day being fed up with the service. The result is that I have not received my phone back yet. Also, I received an automated reply from the Samsung website stating that my Transaction Ref No. is [protected] and that the complaint has been transferred to the relevant department who shall get back to me. There has been no further response from the website as well. Why this play with other people's time and money? The service station people are misbehaved and rude. Their front line service engineers are hardly capable of solving basic problems or attending to customers. Both My Mother and I had to waste more than an hour before returning empty handed. I called their helpline no. 30308282 around 2-3 times and each time after waiting for 4-5 mins on hold I got through. They said they can't do anything about it. First I was given the no. of the centre manager which did not work. Then I was given the no. of the area service manager Some Shoaib Shaikh [protected] who did not answer even 1 of my 20 calls. I would advise that Samsung should start selling its products with a Statutory Warning ' We do not offer after sales service. Please buy products at your own risk'. For your ref. Please find below the details of my Job Order and also the complaint ref no. for my call to the Samsung helpline.

Service Centre: MASTERCARE SERVICES, Borivali, Mumbai
Job Order No.- MCB 4233
Serial No. - A[protected]A56
Handset Model: SCH-W299
ESN/ IME #: [protected]
Helpline Complaint Ref No.- [protected]
Mail Complaint Transaction No.- [protected]