[Resolved]  Samsung — Scratches on my Mobile Phone after giving it at service station

Address:

New Delhi, Delhi

Bill Number [protected] Dated 22/10/2013 GT-N7100WDINU Serial Number-[protected] I had to visit your services station at UG-26, A Somdutt Chamber-1 Bhikhji Kama place New Delhi-66 for the problem of charging and battery drain for the above mentioned Galaxy Note-2 (Serial Number-[protected]). I was delivered the set the next day with visible scratches on the screen (Guard) and on the front panel which was not present when I submitted the mobile set. On raising the issue the technician Mr Sonu at the centre not only misbehaved but also denied his negligence and ridiculed my concern and my humble demand to change the panel and the screen. I sincerely request you to take appropriate action against such employees and partners and change my mobile front panel which has been damaged by the negligence of the service station's employees. I also demand as a customer of Samsung that I should be informed of action taken and stipulated time to initiate action and procedure for change of font panel. This is important because the letter following this would also initiate a legal customer grievance addressal procedure through consumer court. Nikhil [protected]