[Resolved]  Samsung Semi Auto Washing Machine — spinning motor not functioning

I purchased Samsung semiautomatic Washing Machine Model WT9205EG/XTL(7.2Kg) ON 12.10.08. Within 16 months Machine's spinning motor stopped. On 30.01.10, I have lodged complaint regarding non-functioning of spinning motor. Complaint number is [protected] dated 30.01.10 and confirmation SMS was received at 10:52:49 AM on the same day. I was told, the service center person will visit today i.e 30.01.10 itself.

2. When nobody turned up till 11 AM on 01.02.10, I contacted service center again. I was plainly told by the lady attendant at [protected] that complaint attending period is 24 WORKING HOURS and not 24 hours as I was told on 30.01.10. IF THAT IS SO WHY YOU MISGUIDE THE CUSTOMERS? WHY YOU DON'T YOU TELL CUSTOMERS IT IS THREE DAYS PERIOD?

3. The Sapphire person Mr. Ajay, mobile number: [protected] contacted me at 2 PM on 02.02.10 and told that complaint was received by them, only on 01.02.10 where as I have confirmation SMS of 30.01.10 at 10:52:49 AM. IS IT TAKES 2 DAYS FOR YOU TO FORWARD COMPLAINT TO M/S Sapphire, Your Delhi Agent?

4. Mr. Ajay came at 3 PM on 02.02.10. After examining the Machine, he told that spinning motor needs replacement and he will replace either on03.2010 or 04.02.10.

5. When I contacted on 04.02.10, I was told that spinning motor supplied by Samsung are defective and it will take another two days for new motor's to come . When I contacted Mr. Pankaj, Supervisor, he told that it will take three to four days.

6. When I contacted on 06.02.10, Mr. Pankaj told that he will call back within 10 minutes but no call received. When I again tried to contact Mr. Ajay, he switched off his mobile. Through my friend I got the landline number of M/S Sapphire and rang, Mr. Pankaj refused to come online and gave the phone to Mr. Sandeep another supervisor who told that the spinning motor will be replaced by Monday evening i.e 08.02.10, and today nobody called and nobody turned up.

7. FROM 30.01.10 I ONLY HAD MADE NUMEROUS CALLS TO[protected] AND 30308282 BUT NO CALL WAS RECEIVED FROM EITHER OF YOUR ENTITIES.

8.I have long association with Samsung since 1997 when I purchased Super Horn TV and purchased other Samsung products latteron. At that time whenever I made a complaint, immediate response was there. NOW THE SERVICE HAS DETERIORATED TO THE EXTENT THAT THE CONSUMER HAD TO REMIND SAMSUNG AND ITS AGENT SAPPHIRE. WHY DON'T THE PERSON SITTING AT[protected] AND 30308282 CONTACT THE CONSUMER TO A CERTAIN WHETHER THE COMPLAINT HAS BEEN ATTENDED AND THE PRODUCT HAD BEEN REPAIRED TO THE CUSTOMER SATISFACTION?

9. Is this the kind of AFTER SALES SERVICE YOU PROMISE? IT IS A SHAME FOR SAMSUNG.

Please note that my washing machine is still not functioning and it is already 10 days when I lodged the complaint [protected].

I again request that my machine should be repaired immediately and spinning motor is replaced. I hope you won't disappoint.

Regards
D.K.Sharma
[protected]
[protected]