[Resolved]  Samsung — service centre earning maliciously

Address:

Delhi

i went to samsung service centre and submitted the mobile model no. GT-S8500, for problem in outgoing voice and key. they said sir while opening the hanset the LCD may break and if you are ready to take the risk only then we will tell you the estimate.
I asked for the LCD price they mentioned Rs.4037. that means before checking the problem they are asking for cost for change of LCD then they will tell the final estimate to repair the problem.
I took my hanset back form there and mentioned the whole thing on samsung website email, I received call from them they said to me to visit again and give the handset to service centre but this time I went to bigger service centre of samsung and to my surprise they say that mice in the handset is integral part of motherboard and only mice cannot be changed the new motherboard is to be replaced only then outgoing voice problem will be solved and also they said LCD is also required to be changed becuase otherwise the problem will not be solved completely that means small thing cannot be changed independently the complete cost of motherboard is required so that mice works and on top of it another expense of LCD screen is required because old LCD will not work with New motherboard. and for mice replacement toal expense is Rs. 10500/-.
I want my handset to work fine but this harassment is pathetic.

service requisition number [protected] & [protected]