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I would give a minus 5 stars for Sri Meenakshi Electronics if there was a provision.
Even after 5 years they have not corrected their attitude and Samsung continues to entertain them and refers the customers to this irresponsible service center. I think irresponsibility is their motto. We had a Samsung fridge which started to give out some whirring noise. After repeated calls one technician turned up and said two parts have to be changed and never turned up or responded for about 10 days. Finally he came with the spares and fixed them but the fridge started to have the same noisy operation .He said the fan has become faulty and it has to be changed and again didn't come or call. The fridge started to have ineffective cooling and was giving out nice like a flour mill .Whenever we tried to contact this Meenakshi electronics we got no response and sometimes evasive answers. Even after repeated complaints to Samsung we were left with empty promises, evasive emails and the ineffective fridge. So finally we decided to replace the fridge and got a whirlpool . The dealer said that for 6 year old Samsung fridge we had he will deduct 700 Rs as it is only a scrap. Rightly said. With these type of service centres Samsung products are bound to end as scrap.
Even after 5 years they have not corrected their attitude and Samsung continues to entertain them and refers the customers to this irresponsible service center. I think irresponsibility is their motto. We had a Samsung fridge which started to give out some whirring noise. After repeated calls one technician turned up and said two parts have to be changed and never turned up or responded for about 10 days. Finally he came with the spares and fixed them but the fridge started to have the same noisy operation .He said the fan has become faulty and it has to be changed and again didn't come or call. The fridge started to have ineffective cooling and was giving out nice like a flour mill .Whenever we tried to contact this Meenakshi electronics we got no response and sometimes evasive answers. Even after repeated complaints to Samsung we were left with empty promises, evasive emails and the ineffective fridge. So finally we decided to replace the fridge and got a whirlpool . The dealer said that for 6 year old Samsung fridge we had he will deduct 700 Rs as it is only a scrap. Rightly said. With these type of service centres Samsung products are bound to end as scrap.
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Even after 5 years they have not corrected their attitude and Samsung continues to entertain them and refers the customers to this irresponsible service center. I think irresponsibility is their motto. We had a Samsung fridge which started to give out some whirring noise. After repeated calls one technician turned up and said two parts have to be changed and never turned up or responded for about 10 days. Finally he came with the spares and fixed them but the fridge started to have the same noisy operation .He said the fan has become faulty and it has to be changed and again didn't come or call. The fridge started to have ineffective cooling and was giving out noise like a flour mill .Whenever we tried to contact this Meenakshi electronics we got no response and sometimes evasive answers. Even after repeated complaints to Samsung we were left with empty promises, evasive emails and the ineffective fridge. So finally we decided to replace the fridge and got a whirlpool fridge.. The dealer said that for 6 year old Samsung fridge we had, he will deduct 700 Rs as it can be used only as scrap. Rightly said. With these type of service centres Samsung products are bound to end as scrap.