Samsung — SERVICES - NON DELIVERY OF SPARE PARTS

Address:

Gurgaon, Haryana

My Mobile Screen (Touch Pad) for Samsung Note-2, got damaged, due to mobile got slip from my hand.

Upon visited service center at Gurgaon on 26th April 2013, i was told that the spare part (new touch pad for note-2) is not available/

Its surprising, What kind of service center it is with no spare part that too in such a big city like Gurgaon. ....what service they will be providing in small cities, that can be imagined from this....

Anyways, i paid them Rs.1,000/- as token amount to the center and they promised i can come in 2 days time & get it replaced with new one.

Till date, 1st May 2013, evening at 6:30, customer care is still not able to provide the touch screen.

If one has to expect this kind of service from Samsung, then at least i won't spend Rs. 35,000/-++ for a phone from Samsung.

If such will be services for to be expected from Samsung.. i am sure, they will fall to earth in same pace as they gone up in sky.

Unhappy Customer

Tarun Gera