[Resolved] Samsung (Sgh - D880) Mobile — Poor Quality and Poor Service | |
I am a resident of Ranchi. I have purchased a Samsung make Dual Sim mobile (Model SGH-D880, Sl. No. R4YQ3213992 ) from M/s. Montage, 18A, Jawaharlal Nehru Road, Kolkata-13 through Tax Invoice No. 2063 Dt. 24/03/2008 of Rs. 12000/=. This has started giving keyboard problem since July, 2008. Ultimately it is given in Service Centre at Ranchi ( M/s. TRADE LINKER. Anantpur, Ranchi-834001. ) on 09/08/2008 for repair / replacement. They have issued a Service / Complaint Form on same day without any Claim no. and date. After 4 days of continuous follow up, they have issued a Claim no. WA[protected] on 13/08/2008 and given a standby set ( model C170 ) on several request. This standby set has also problem with its reception. Thus, I can not use my both Sims now and the faulty standby set gives trouble in conversations. After regular follow ups, each time I get an assurance of getting it repaired within 2-3 days. Till date neither my mobile is repaired nor it is replaced. I am loosing all my official and business contacts and communications. It is also causing loss to my professional career too. I am complaining about the Poor Quality and Service of Samsung of such expensive unit. I want justice in this regard, so that I can get my mobile back repaired / replaced immediately. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Till date nothing has come out. SAMSUNG Service Centre has neither returned my mobile nor replaced. I have already returned their stand-by set on their demand but no substitute stand-by set is again given to me. Now I am hopeless about the service and the product. I WANT MY MONEY BACK WITH INTEREST.
samsung mobile-sgh-d880 — no service centre taking the mobile for repair
no service willing to take the mobile set for repairs, display issue, is samsung company can help us to repair this mobiles.viswanathan
[protected]
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Samsung - SGH-C170 — Poor service and no stand-by given
On 23rd June I have given my mobile(SGH-C170) purchased on 16th March 2008 to Samsung Service centre at 9, Printing Press Area, Delhi. The phone is not working at all. These people have committed to deliver the phone back to me after 7 days. Which they failed to do. Then they promised to deliver after 10 more days. Which they are still unable to do so. And now, finally I have got another date of 2nd August 2008. AND THEY REFUSE TO PROVIDE ANY KIND OF STAND-BY PHONE. I have never heard of such irresponsible people of this kind of reputed company. I am really sorry for purchasing a mobile from samsung. if anybody reads this mail, i request him/her to get my phone repaired and given back to me ASAP as i am facing a lot of problems.