Samsung India Complaints & Reviews

i hav lodged complain for my faulty refrigerator 3 months ago, engineer came said compressor n condessor is having a problem n took the refrigerator to the workshop they took 2 months to repair even after receiving it . refigerator wasnt working again within 4 days . they again took the refrigerator and till date they havnt returned it . service providers told that it will be charged 1200 bugs but made a bill of 2600 and they they came down to 1500 bugs . the employees have horibble language to speak, no manners, no professionalism, absurd and rediculous. it was my 57000 bugs of investment in the refrigerator n it was a total loss. this is for sure me nt purchasing any more products of samsung. i wish this company closes as soon as possible . horrible experience

Hi I am vishwas shanbhag and had bought a samsung 120 Gb Harddisk(P/N : 0650JQSY202857 and S/N : S00QJ10X288959) on[protected] from lamington road at one of the dealer outlet. when my harddisk crashed i went to Express Digital Systems situated at Navyog Niwas, Shop No 6, gd fl, 167, lamington road, opp minerva cinema, grant road (e), mumbai - 400 007 on[protected] and spoke to one of the executives Ms. Namita who was very rude and they did not have a record of the hard disk.

Is this how Samsung provide service to their customers? in that case everybody should stop buying any samsung product.

I am extremely upset with so called SAMSUNGS CUSTOMER SUPPORT.

Will be moving to consumer court for the same.

Despite being an avid samsung fan for their innovation & style.. i hate D840 to core.. it made fix it atleast 4times in this year. The fun part is its the same problem again and again... and all those brains inside have no clue how to fix the sliding cable properly.. they fix to be fixed again.. they apparently told me they have no replacement policy and I beleived it.. Customer service in India sucks big time.. Not gonna buy anymore samsung just because I've go to the same service centre in B'lore. they're Dumb heads.

Hi this is Kaushik Jaiswal and i am a engg. student studying in Maharashtra
i bought a samsung DVD writer in the month of june 08
from nehru place and took my pc to
Maharashtra but after 1 month i found that my drive started not responding, =
so after completing my semester exams in dec 08 i came back to delhi and su=
bmitted my DVD writer to SAMSUNG AUTHORISED SERVICE CENTER
602 Vishal Bhavan, 95 Nehru Place
New Delhi
PH[protected]
I have submitted it on 15 dec 08.My work order no.is18365
They told me that it will be replaced in 1 week, then after 1 week I enquire=
d about my
drive then they again extended it to 1 more week. I am heavily tensed about=
my drive, every day when i call they try to give me a new day.I have to go=
back to Maharashtra on
2 jan 09.So I there by request you to please take so positive steps
regarding my situation
so that I could be a more satisfied customer.
Thank You

Dear Sir,

Mere pas Samsung ka Mobile, model no C-160 hai.

- Isme security setting ke tahat FDN (Fixed dialling number) ki
vyavastha hai.
- Ise activate karne ke liye PIN2 code dial karne ke liye kaha jata
hai.
- Mujhse galati se galat PIN2 code dal diya gaya, jisse yah
suvidha block ho gayee aur PUK2 code dalne ke liye aata hai.
- Is samabadh mein maine network service provider se bat ki,
yah bataya gaya ki PUK2 no unke pas nahi hota, yah Mobile ki
setting hoti hai aur ise Mobile Manufacturer uplabdh karate
hain.
- Samsung mobile customer care se bat ki gayi, ye batate hain ki
yah Network Service Provider dwara uplabdh karaya jayega.
- Is vajah se is problem ka solution nahin nikal pa raha hai.

- Kripaya samasya ka samadhan nikalvane ka kasht karein.
Vanchit vivran niche hai -

Network Service Provider - [protected](Vodafone), [protected](Idea).
Mobile - Samsung Mobile model no - SGH C-160

Prakash Lal,
301-B, New Model Railway Colony,
Izatnagar, Bareilly (U.P.)
M.No - [protected]

I had purchased a Samsung Microwave Oven (Model No. CE118KF) on 08/11/2001. A couple of weeks ago the microwave started arcing inside the chamber. I called Samsung Customer Care for several days but could not get through. Finally, after a lot of efforts, I found the contact number of the Bangalore Area Service Manager Mr.Madhavan and called him. The same day a technician came and inspected the oven and informed me that he would send a vehicle the next morning to pick up the oven and take it to the service centre as the ceramic coating of the inner chamber had got eroded in some places. Nothing happened for the next two days and then I was called by the service centre Team Leader who informed me that the estimated expenditure would be Rs.1, 500/- and if I agreed then he would arrange a pick-up of the oven the next day. For the next 10 days no one came from Samsung or called. Finally, after I called Mr.Madhavan again, the Team Leader called and informed me that they do not have the spare parts with them and neither could they offer an exchange price on a new oven as my product was more than 5 years old. I was given only one option- to buy a new oven at full price.
I find it quite unfair and ridiculous that I have to spend money to buy a brand new oven because Samsung is unable to replace a part. Is this the way Samsung pushes us to boost their sales?

Lost my cell on 28/12/2008 in thane west mobile is Samsung sgh-L700. mobile number was [protected]. My mobile tracker is active on the cell. IMEI/SR NO:[protected].PLS LET ME KNOW IF ANY NEWS ON IT.
CONTACT:[protected], 32905285, [protected]

I purchased samsung washing machine, washing machine stand and washing machine cover.I received, washing machine and cover but I did not receive the washing machine stand. Its been more than two weeks now. I have been calling the reliance digital customer service number but the response is neither proper nor they are taking any action. I have also registered a complaint at there service desk.

Please help me

I have bought (28/07/2008) Samsung SCX-6122FN MODEL multifunction printer from City Computers, Kumbakonam, Tamilnadu. (Sno. KRS1JC9902016LSD75Q1P0022). And I was complaint to customer care service on 22/12/2008. Complaint No. [protected]. But there is no responce to till date. Daily i remain to call customer care. They said, "please wait two hours. Service will come and solve the problem". But nobody come till date.

i am unable to access the sim card... My Mobile No:[protected]. Here i got the error message as PUK Disabled Card Blocked...

Please do the needful

Regards,
Suresh Kumar.K

Sir,

I purchased a Samsung SGH-D880 model phone from UniverCell on[protected] vide his invoice no. P.H.AP/10427. The IMEI No. [protected] and Sl.no. RUFQ855987D. There was a problem in the hand set so i approached to the dealer who sold the product to me i.e., UniverCell he stated that the handset shall be taken to Samsung Authorised Service Centre. So I approached the service Centre at Shop No.G9, Groud Floor, Elephant House, Ameerpet 'X' Roads, Hyderabad on[protected]. The work order number is WA[protected]. As i am well known that mobile is under Guarantee and any problem arises to the handset it has to be got repaired by the Company at free of cost. But the said Authorised Service Centre people gave a Estimation of Rs.6, 435.60. I purchased the mobile for Rs. 12300/-. So i request your selves to intimate the concern to repair the said handset immediately without taking any charges from me as the total handset is under the Guarantee.

regards,

Rajesh

I bought a Samsung Mobile model D880 [having the dual sim card facility] From 'HASH 10', Anna Nagar Chennai, around 2 months back. The Battery of the said Mobile hand set was either faulty or had some serious problems, right from day three. I have to charge it almost every three hours, even if I dont use it. After informing the shop where i bought it, they directed me Samsung Service center. Till date the ONLY excuse the service Center has been giving, [practically for the last one and half month], they are OUT OF STOCK of the batteries for the model D880. Its quite an embarrasment for me to keep on saying that the battery is on the Low, perenially.
The Shop where I had bought it, has simply shown indifference regarding the availability and has been very casual, right from the day i have informed him.
Am i going to pay the PRICE FOR HAVING TRUSTED THE SAMSUNG NAME?

Title : Denial of warranty repair
Complaint ID : 7928
Complaint Details : Sir,
This is a complaint regarding samsung moblie phone Model SGH D900I, which
I have purchased on 07 Nov 07. Since the date of purchase this phone is a
problem creater, already I have serviced the phone twice. On 30 sep 08, Ihave deposited my handset to authourised service centre named MEREENA
ELECTRONICS, SREE KANDESWARAM, Fort PO, trivandrum, kerala with network
problem (no network) . I was tracking up the progress of repair
personnally and telephonically till date ie, 20 Oct 08. The customer care
was not bothered to inform the progress of repair. Today(on 20 Oct 08) I
received a call from customer care that my phone cannot be serviced
because the circuit board of the phone has become unserviceable due to
moisture.An additional amout Rs 3500/- is required to service the phone.As
far as Iam concerned the phone didnt came into contact with any type of
moisture till date.I tried to convince them, but they are not agreeing. It
took 21 days to invent moisture content from my phone. They told me that
they cannot undertake warranty repair for the same. So ur kind
intervention is requested for resolving this issue .
Consequences : Till 20 Oct 08 no one from customer care was bothered to
inform the progress of repair. Personally I visited the customer care
twice, but the reply was negative. From the date of purchase it has
undergone repair twice. As per customer care's opinion I have to spent
another Rs 3500/- to service the phone, but the phone is already covered
under warranty till 07/11/08.

.
LODGED COMPLAINT IN CORE CENTRE

I purchased Samsung digital camera D760 kenox from johannesburg two weeks ago.now suddenly while i was seeing the pictures that i have taken suddenly it said file error and went off and never came back.now the when u make it on the power comes and lights the green light but the screen never comes.what is wrong with this camera after just 14 days of purchase .and now i am in eritrea what can i can do?

sir,
i bought a samsung mobile phone from mobile store ( alaknanda) new delhi model no. i450 there is some battery problem in moile baterry is not giving a good back i complaing in aligarh samsum care centre point near mezban hotel on 08/12/08 but they rejected my complaint they said that the mobile is now out of warranty and warranty period passed out. but i bought mobile on 06/10/08 as written on bill but they were saying that 06 is the month 10 is date and 08 is year & according to this my phone's battery is now out of warranty then i visit to mobile store delhi they told me to complain about this.

Sir please take an appropriate action so i can be able to chyange my battery.
Thanks

The audio gets blurred intermitently due to loose socket which on rear side which connects TV to cable which was brought to notice of the service fellow has not responded since then kindly look into it
Thanks & regards
Sitaram

The Dealer network is not upto mark in terms of customer service and etiquette and treats their customers as if they are doing them a favour by selling them the goods.

Recently I bought a 46 “ LCD TV LA46A550 and I was told by dealer that along with that model I will get 5 months subscription of AIRTEL TV. He did not give the same at the time of delivering the television. When I called his person, he told me to come and collect it from his place on a working day if I want it else take a walk. I asked him to deliver the same to my place which he refused and told me to take it or leave it in a very discourteous matter. He behaved like as if I was asking for a favour from him and was a cheap customer. When requested that it would be difficult for me to collect the same from him on a working day, the reply I got was, "I also work hence have no time for you. Come and collect else forget it and phone was disconnected"(earlier the promise was that it is not in stock and we shall deliver at your premise asap). Name of the dealer - "Cool Solutions, 3 Shivam apartments, Walkeshwar Mumbai India -400006” and name of the personnel Raju.

There are three things I am complaining against.

1. The offer should be made good at the time of purchase
2. The offer should be delivered to customer premise if you did not make the offer good at the time of purchase.
3. Courtesy to customer is of paramount importance and no one should get away scot free if he behaves rudely with customer.


Till the time my complaint is taken care of I resolve not to buy or recommend any Samsung Product at all.

sir i have lost my samsung e 250 mobile on 17/12/2008 with my sim card.now i have take duplicate sim whichs no is [protected] my phones imie no was [protected] pls help me sir .my last used no was [protected] in that mobile.

Dear Sir,

I AM HAVING A SAMSUNG WINDOW AC WHOSE MODEL NO. IS AWT18 SB AND ITS SERIAL NO. IS M000. I GOT THIS A.C FROM A COMPANY AS GIFT. SO I DONT HAVE PURCHASE INVOICE OF IT. BUT I HAVE A WARRANTY CARD WHICH IS SIGNED AND STAMPED BY SAMSUNG DEALER.

NOW I AM HAVING A COMPLAIN IN THIS A.C I CALLED THERELOCAL SERVICE PERSON FROM THERE SERVICE CENTRE ( NEW WEATHER CONTROL REFRIGERATION), HE CHECKED THE A.C AND CAME TO KNOW THAT COMPRESSOR IS NOT WORKING. AS STATED IN THERE WARRANTY CARD THE WARRANTY OF COMPRESSOR IS FOR 60 MONTHS. SO MY COMPRESSOR IS STILL IN WARRANY. BUT THERE SERVICE CENTRE IS NOT REPLACING THE SAME BEACUSE OF CASH MEMO WHICH I AM NOT HAVING.



ATLEAST COMPANY SHOULD CONSIDER THIS PROBLEM OF MINE. AS I AM NOW NOT DEALING IN THAT COMPANY WHICH GAVE ME THIS AC, SO HOW I CAN PROVIDE THEM THE BILL. THERE SERVICE CENTRE IS NOT READY TO COOPERATE WITH ME. THEY PEOPLE HAVE ALL THE RECORDS THAT BY WHICH CASH MEMO NO. THEY HAVE SOLD THE AC AND TO WHICH DEALER. ATLEAST COOPERATE WITH US AS. WE CONSUMER EXPECT THIS MUCH HELP FROM SUCH A BIG REPUTATED COMPANY. THERE SERVICE CENTRE IS JUST NOT LISTNING TO ME. PLEASE SIR DO SOMETHING. WE ARE HAVING A WARRANTY CARD AND IF THE COMPLAIN CANNOT BE SOLVED BY THE WARRANTY CARD THEN THERE IS NO REASON OF ISSUING IT.

LOOKING FORWARD FOR SOME POSITIVE RESPONSE FROM YOU



THANING YOU,



Rajeev Kejriwal
c/o KEJRIWAL SONS
SHOP NO.14-15, IMLAK COLONY
NADESAR, VARANASI
MOB : [protected]

my wife had given her samsung mobile (don't rember the model no.) for the above mentioned repair at the samsung service centre, sodawala lane, near muncipal school, borivali (west), mumbai-400092 on 19/12/08. she was given a repair cost of Rs. 322/- on job order only for speaker phone by the person sitting on the desk. he asked my wife whether the phone is in warranty or not for which she replied no. then she asked him what will be the cost for the key pad repair & to change the glass. on this he replied that it will be Rs. 450/- approximate for which my wife agreed. the person attending the complaint said that he has not mentioned the repairs for glass & key pad on job order as it was already made but assured that it will be done in 1/2 hour's time. my wife said that she will collect the phone on 20/12/08 evening.on 20/12/08 evening i went with my wife to collect the phone at the service centre where the person who took or complaint was not present, so we went to the other person. he said that the phone is not repaired & will take 1 hour more to repair. when i asked him about the glass & keypad, the person was very rude replying that only the speaker is mentioned on job card, so only speaker will be changed. when my wife narrated the incident between her & their colleague the previous day, he very rudly replied to her forgetting that she being a lady customer that the person she had talked to is not there today & come and speak to him on monday if the other person had promised her. when i asked him to behave properly as he was talking to a lady, he said he knows how he is talking. the way he was speaking can be asked to the number of customers present in the shop at that point. (their contact details can be obtained from the register in the shop).i said to that person to call up his colleage and asked him, for which he refused saying he don't have his number. even the receptionist was not ready to give the other person number. then i said i don't want my mobile to be repaired at their shop & asked for a complaint or customer feed back form, for which i was told that there is no such form available with them, & if at all any complaints are to be written, it will be written in the visitor's entry book itself. they even refused (the rude person slightly bald and the fat marathi receptionist) to give their names. what a shame that a company like samsung is hiring such a cheap & low quality staff who do not know how to respect their customers. please ask samsung to recruit staff as per their brand names and not people from roadside. the photocopy of the job card is with me and i will provide it to prove that how people in this service centre work. the duplicate copy of job order was given back to me along with my phone with nothing written on it whether the phone is handed over to me. i can still claim for my handset with this duplicate/carbon copy of job card. SAMSUNG PLEASE WAKE UP & DO SOMETHING. JUST BY ENDORSING PERSONALITIES LIKE AMIR KHAN WON'T HELP YOU GROW YOUR BUSINESS, BUT THE CUSTOMER SATISFACTION WILL DEFINATELY HELP.