[Resolved] Samsung / Side By Side Refrigerator — refrigerator not cooling...lodged complaint with help line but no response | |||
Before giving any further details i hope filing a complaint online would definately help...i had bought a refrigerator(side by side) from samsung dealer bathinda five yeas ago. i started facing problem with its cooling three years ago..earlier an engineer from ludhiana came and fixed the problem by replacing a part and told us that the main cause of less cooling is frequent power cuts in the area..now we are again facing the problem of less/no cooling after three years..i had lodged a complaint on[protected] with samsung toll free customer care number[protected]. the complaint no: is [protected]..although the samsung people claim that customer complaint is heard with in 24 hrs but until today no mechanic has visited us..i am highly disappointed with the after sales service of samsung. i regret why i bought such a top line product of samsung and have almost made my mind that in future i will never buy any of samsung product. i dnt know how the company would survive with such a negative after sales service attitude in present competitive environment.. thanks neeraj singla giddarbaha [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
samsung /side by side refrigerator — Repeatedly complaint No Response
Dear Sir,This is to inform you that I have reported to Sam-sung Call centre On 2ND of June, Request for change of
My Side by Side Refrigerator power cable ,till date every day call centre promising me that technical person will visit by evening, and kept me awaiting for the same,
FYI My CID No: [protected]
Customer Name: Nisar A Shahab
Thanking You
Capt Nisar
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Samsung — side by side Refrigerator
We bought this on Aug 22 2005 (model RS21NCSW) in Bangalore, India. We did not have any problems with it for almost 2 years or so. Then, we noticed that when the power went out briefly (we have a generator and the power almost always comes back within a minute), the fan was making a racket and the temperature in the fridge would rise abruptly (it's upto 18C and therefore food spoilage etc). Each time this happened, we called the Samsung service center. Each time the service technician was here and opened the back wall of the fridge section from the inside, there was chunk of ice in the well surroundng the fan. Now, it seemed obvious that the fans blades were hitting the ice and therefore the racket. Each time, I tried to get the service technicians to try and figure out why the ice was forming, the answer was the same, "we'll replace the fan, clear the ice the problem will go away". This is terrible servicing. The fan has been replaced 3 times.There's 2 thoughts that come to mind regarding Samsung servicing.
1) They are trying to make money off their service department.
2) They simply have imcompetent people who do not enough training and are being told what steps to take if a particular problem occurs.
I would really like to believe that it's the second thought that's true, however distressing it is.
Now, I believe that this problem is not going to fix itself. And I don't want to continue gambling on the quality of food. I really would like to hear from Samsung about this issue. We are perfectly willing to pay for repair work if someone could figure out what's wrong. There has to be someone in the Samsung world who knows what to do when this problem happens. By the way, there's several reports on the web about this problem.
Here are the service dates:
June 1 2007
Nov 20 2007
Dec 14 2007
June 16 2008
Aug 12 2008
If anyone from Samsung needs any more information. I'll gladly help.
While looking for information on the web, turns out this is a problem for these models all over the world. BBC watchdog highlighted this problem and Samsung woke up suddenly and extended the warranty for the fridges in UK. Clearly, they are admitting to a problem.