Samsung Sii — Faulty device

Address:

Bangalore, Karnataka

I had bought a Samsung Galaxy S2 phone in December from a shop in Bangalore. However, I am very unhappy with the product as the device is consistently giving major problems. In this regard I have visited the authorized service centre on at least 6-7 occasions in the last 4 months. The service centres always say that there is a software issue and each time they merely format the phone and restore it to the factory settings. But I know from my several experiences that this solution is of no help and the problems keep coming back. The product is under a 6 month warranty and hence each time the service centre is providing free service currently. However, this seems to be a tactic for buying time and after another two months the warranty will lapse and then I will be required to pay in case these problems persist.

Hence I would like to know if I can insist of a replacement since the product is consistently giving problems (despite more than 6 visits to the service centre), if I can initiate legal proceedings against Samsung in case they refuse to replace the device and what is the procedure for initiating legal proceedings against Samsung in consumer court.