[Resolved]  Samsung Split A / C 1. 5 Ton - — No Cooling - Replacements

Sir,
I bought Samsung Split A/c on 03/28/08 though a dealer in - Challamani & Co at Tambaram, Chennai. The A/c was intalled on the next day ie on 03/29/08 and it was running perfectly for three days. On 04/02/08 the when i switcehd on the A/c there was not Cooling at all. Then immedialtely i complained to the Samsung Toll free Numder and then one of the Service Engineer came to check the Machine and he said the instatllation was not done properly and all gas has leaked out. Then i asked the dealer to fill the Gas as the installation was done by the Dealer. In the meantine after two days another service engineer came and checekd on the same and said there is a crack in the cooling coil of the Indoor unit and they would rectify the same and bring it and so they took it away saying it woould be installed in three days and aftre three days they said it has a major fault and cannot be repaired and they have to replace thc cooling coil. As it was only four days old i asked for a replacement of the complete A/c set both indoor and out door unit. They asked me for the purchase bill, which i produced and it took them 15 days to bring me new set which was installed on 12/05/08 and this time the installation was done by the samsung people. On the same day there was not colling and so i lodged a complaint again and a service engineer came to check and said to my surprise that the Gas has leaked out again due to installation problem. So they said they would make arragments to refill the same. And they did come on 19/05/08 and they now said the outdoor unit had problem ( Chocekdout) no colling again. This time they have removed my outdoor unit for repair.. I donot know an International Branded company selling or despatching products to the market like this i think this kind of things samsung can do ONLY in INDIA and NOT in any other Country were they do business.. They have taken the consumers for ride or granted..

The most beauty is i have window A/c unit which is local assembeled unit and it is running perfectly for the past four years..
I am really ashamed of my self and ourself on the crace for Foreign products.. This would be my lasy purchase from SAMSUNG and would never ever recommend any body for there product.

Thanks,
Vel.