[Resolved] Samsung Split A / C

[Resolved] Samsung Split A / C — Poor Service

R Rajesh from Chennai, Tamil Nadu

I had registered a complaint with Samsung A/C service- BP No:[protected] in Chennai on 16/may/2009 Reg cooling problem. Temperature not going below 26 deg. Service engineer came and replaced condenser and left immediately without checking the unit, citing busy schedule as a reason. The cooling problem continued and I placed another complaint reg same. Once again the same engineer came, took the inner unit for cleaning, they took nearly 10 days till date I have not received my unit. The Service phone no which they gave nobody picks up. Finally I got service adviser phone no he spoke to me in a rude manner " Your ac under repair compressor not yet come". that was not my complaint, he never bothered to listen to me and simply spoke irrelevantly. I said I gave the inner unit for general service. He asked me to give a call after half an hour, he called again to say that he cant give my A/c as committed and it will take two more days to deliver. He harshly told me to go and complain where ever I want, what a manner less man working for a least bothered Samsung. I have taken the issue to the poor call center executive who can do nothing but promise for better response next time on. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anup Sinha

from Pandua, West Bengal

I have purchased an A.C (AWT18KA samsung 1.5 ton ) from Fundamental Electronics(p) ltd Saltlake on 4/05/09 ( invoice no. FECC/09-10/0841) we used the AC for not more than a month and the AC got problem and since last 15 days we are unable to use the AC( due to compressor breakdown ) . Despite complaning to the service centre several times around twice thrise daily our AC has not been repaired or has been replaced by you . Now as it has been a headace to call upon the service centre to get the work done as we have been suffering the terible heat since last 15 days and now I have decided to buy another AC from other make So pls take back your box by rembursing my down payments as u people are not providing after sale service to a customer you can check your records as i have been chasing to this no.([protected]) daily to solve my problem immediately on an urgent basis but it was useless talking to your service centre.If this is the service you are providing after purchase within one month in a gurantee period I think Its better to go with other GENUINE BRANDS .

ANUP KUMAR SINHA
[protected] / [protected]

A.K.Ramprasad

from Nagpur, Maharashtra

I recently had an extremely unpleasant experience with Samsung service iv very poor and worest . I had a 1.0 ton Samsung split a/c installed recently just 6 months back, and it started cooling problem . I complained to Samsung service ontand was promised it would be looked into the same day. No one came or called and given a irresponsible responce to us by calling castumer care and following the persons and received the call (Mrs.Revathi, Mrs.Kalyani and AP incharge mobile no :[protected]). I called again and again at that time AC is must for my house, , not once but twice and again was told a service person would come but did not. In fact, I have always had to keep calling several times to get a response. I feel cheated for being a loyal Samsung customer.hoeever i feel that very worst Servive persons in Samsung, pl take him action at installation person iwill give the caqntact no for him,

This is very poor and worst experience my life on SAMSUNG