[Resolved]  Samsung Split A / C — Samsung Split A/C

Respected Sir / Madam,

My name is karthik, my father brought a Samsung Split A/C 1.5 tons from Rathna Cool House, Pondy bazar in May 2008.The installation for first time was done wrongly by Samsung service centre called New Cool Home.Later the different set of samsung service engineer properly installed the A/C.Since the day it has been installed, hardly one month passed the A/C gets freezed inside and the water gets leaked inside the unit. When we complained to the Rathna cool house they were least bothered to hear the problem and did not even attend the call properly. Later called the Samsung service centre, Engineers from New cool home were sent. They diagonised and told that the freezing of ice is due to dust congestion.I questioned the person that how come a newly bought A/C not even one month old can get a dust congestion. They were telling the same thing and promised that the problem will not exist again. Later few days after the problem exist again.When i complained again, the service engineers came again from new cool home, diagonised the problem and told the same reason. Again they did a basic cleaning process and told that will not be repeated.

The problem existed several times, Various Service Engineers from different samsung service centre attended the fault and told various reason. One of the Service head engineer diagonised told that there has been a gas leakage inside, but the people sent by him to attend the fault told that there has not been any gas leakage, it is purely due to dust formation. This time the Engineers were from Vijay Ganesh Engineering. The cleaned the entire the outer unit and told that the problem will not come again. Just after 2 days, the problem existed again, this time they told that the inner unit has to be taken for cleaning. Later they placed the unit after 3days.

Again the problem existed again.Whenever the engineers say that the problem is due to dust, the filter has been always clean there has not been any dust in the filters, and how come the issue been due to dust congestion for newly bought Split A/C.

Finally again gave a complaint at Samsung service centre and strongly requested not to send Engineers from New Cool home instead kindly send a experienced engineers from a different Service agent.

This time the fault was attended by Alfa Refrigeration Co. on 03.06.09. The engineer diagonised named Mr. Yadav told me that the problem is due to less gas so the gas has to refilled. Since the warranty expired, he charged me around Rs.2150 and assured a 6 months guarantee that the problem will not exist again.

After 2 weeks passed the problem existed again.I gave a complaint to alfa refrigeration, Engineers from Alfa refrigeration diagonised the problem and this time they told me that the inner unit coil has to cleaned it has been due to dust.I clearly told the that if it is due to dust why did the previous engineer from your office unnecessarily filled up the gas for no reason. The engineer promised me that this time the problem will not be repeated and took the inner unit for cleaning.

Later again after few days the problem existed again. I gave a complaint to Alfa refrigeration directly.A service Engineer Named Mr. Arumugham from Alfa Refrigeration came diagonsied and told that it is due to coil dust and the inner unit has to be cleaned. I asked how come ,your people have just cleaned up the inner unit about few days back , how come suddenly dust gets congested in the coil. He strongly told me that this is due to the coil congestion and the inner unit has to be cleaned.

On 24.08.09, engineer were sent from Alfa refrigeration for collection of the uni, he is the same person who attended the fault on 03.06.09. He diagonised the unit again this time he found a new fault that the 5/8 " pipe has been damaged and has to be replaced. He strongly told that the problem is only due to damage of the pipe.And also mentioned that the inner unit has to be cleaned. He told me that he has to charge for pipe replacement. I told that i am not going to pay anything anymore. I also asked you were the person who diagonised on 03.06.09 and didn't see this problem on that day and why did you fill up the gas for no reason? He did not have an answer. he took the inner unit for cleaning and placed it without replacing the pipe.

Again today on 10.09.09 i am facing the same problem.We are really fed up with this split A/C, The problem has been there with this unit since the day the we bought this product.we have undergone deep mental and physical pain all these days due this issue.

I really wanted to issue a complaint legally against the Product seller and the service agents.

I kindly request your goodselves let me know what will the be procedure to proceed with this issue further.

Looking forward for your response.

Thanking you,

Yours Sincerely,

Karthik.B